AI Agent - End User Agreement

This end user agreement ("Agreement") governs your access to and use of the ‘Conversational AI’ product solution (the “AI Agent”) offered by Eleven Labs Inc. (“ElevenLabs”) and provided to you by Terranova.Network Limited, trading as GetGround (Company Number: 11273793) ("us”, “we”, “our” or “GetGround"). 

In this Agreement, "you" means an individual who accesses and uses the AI Agent and "your" shall be interpreted accordingly.

By accessing or using the AI Agent you agree to be bound by the terms and conditions of this Agreement.

1. Restrictions, obligations and prohibitions
   
   You agree to comply with all restrictions, obligations and prohibitions concerning your use of the AI Agent including, but not limited to, those in the ElevenLabs Terms of Service and Conversational AI Terms. This also includes, but is not limited to, the following:
   
   (i) you shall not use the AI Agent for any illegal or unauthorised purpose;
   (ii) you shall not attempt to disrupt the operation of the AI Agent or any related systems or networks;
   (iii) you shall not rent, lease, sub-license, loan, translate, merge, adapt, vary, alter or modify, the whole or any part of the AI Agent nor permit the AI Agent or any part of it to be combined with, or become incorporated in, any other programs;
   (iv) you shall not use the AI Agent to generate content that is harmful, offensive or violates any third party's rights;
   (v) you shall ensure that your use of the AI Agent is not used to create any software that is substantially similar to the AI Agent;
   (vi) you shall not provide, or otherwise make available, the AI Agent in any form, in whole or in part to any person without prior written consent from GetGround;
   (vii) you shall not attempt to reverse engineer, decompile or disassemble the AI Agent;
   (viii) you shall comply with all applicable technology control or export laws and regulations; and
   (ix) any other restrictions, obligations and/or prohibitions as communicated to you by GetGround.
   
   
2. GetGround relationship with ElevenLabs
   
   You acknowledge and agree that GetGround is not an agent, partner or in a joint venture with ElevenLabs.
   
   
3. Third-party beneficiary
   
   You acknowledge and agree that ElevenLabs is a third-party beneficiary of this Agreement and has the right to enforce its terms.
   
   
4. Data use
   
   You grant ElevenLabs and its affiliates and subcontractors a non-exclusive right to process and use your data to provide and support the services related to the AI Agent. This includes, but is not limited to, using data for improving the AI Agent and related technologies.
   
   
5. Submitting information to the AI Agent
   
   (a) While we try to make sure that the AI Agent is secure, we do not actively monitor or check whether information supplied to us through the AI Agent is confidential, commercially sensitive or valuable.
   
   (b) Other than any personal data which will be dealt with in accordance with our privacy policy which can be found here (the “Privacy Policy”), we do not guarantee that information supplied to us through the AI Agent will be kept confidential and we may use it on an unrestricted and free-of-charge basis as we reasonably see fit.
6. Accuracy of information
   
   (a) Whilst all reasonable efforts have been made to ensure responses are accurate, up-to-date, relevant and free from bias and bugs, we cannot guarantee or be responsible for the accuracy, relevance and/or the completeness of the information provided by the AI Agent. The AI Agent may, at times, provide information that is inaccurate, unreliable or offensive to some users. Therefore, we encourage you to verify any information provided by the AI Agent before taking any action or making any decisions based on the information received. If you have any concerns, please contact us via email at gethelp@getground.co.uk.
   
   (b) All information provided by GetGround and the AI Agent is for informational purposes only, and should not be relied upon or construed as legal, tax, investment, financial or other advice. Such information does not constitute (i) a solicitation, recommendation, endorsement or offer by GetGround in this or in any other jurisdiction, or (ii) a comprehensive or complete statement of the matters discussed or the law and should not be relied on as such. Any prediction, forecast or projection given by the AI Agent is provided solely as an example of possible growth and return and will not necessarily reflect the actual growth and return.
   
   (c) We cannot promise that the AI Agent will be fit or suitable for any purpose. Any reliance that you may place on the information provided by GetGround and the AI Agent is entirely at your own risk. You alone assume the sole responsibility of evaluating the merits and risks associated with the use of any information or other content provided by the AI Agent before making any decisions based on such information or other content. For example, you should not make any investment decisions unless you understand the nature of the decision and the extent of your exposure to risk.
   
   (d) The AI Agent may use content which has been obtained from third party sources. GetGround is not responsible for the accuracy of such content.
   
   
7. Availability of the AI Agent
   
   (a) While we try to make sure that the AI Agent is available for your use, we do not promise that it will be available at all times or that your use of the AI Agent will be uninterrupted.
   
   (b) We make no guarantee that the AI Agent is appropriate or available for use in locations outside of the UK. If you choose to access the AI Agent from locations outside the UK, you acknowledge you do so at your own risk and are responsible for compliance with local laws where they apply.
   
   (c) We may suspend or terminate access or operation of the AI Agent at any time as we see fit and we may terminate this Agreement immediately at any time.
   
   
8. Disclaimer of warranties
   
   GetGround does not make any representations or warranties in this Agreement regarding the functionality or performance of the AI Agent. To the extent permitted by applicable law, the AI Agent is provided "as is" and "as available" and all warranties, representations, conditions and all other terms of any kind, either express or implied, are excluded.
   
   
9. Liability
   
   (a) The AI Agent is a free service which should not be relied upon for any reason including, but not limited to, investment advice. GetGround makes no warranties nor assumes any liability in respect of the quality or nature of any information that is provided by the AI Agent. The AI Agent is used entirely at your own risk. You agree that GetGround will not be liable to you in any way including for any loss, financial or otherwise, that you may suffer as a result of or in connection with your use of the AI Agent.
   
   (b) Nothing in this Agreement limits any liability which cannot be excluded or limited by applicable laws and regulations, including liability for (i) death or personal injury caused by negligence, or (ii) fraud or fraudulent misrepresentation.
   
   (c) GetGround is not liable to you if we fail to comply with this Agreement because of circumstances beyond our reasonable control.
   
   
10. Personal data
    
    The AI Agent does not require you to input any personal data but any personal data that you do provide will be processed in accordance with the Privacy Policy. You warrant that you have read and understood the Privacy Policy and will comply at all times with all applicable data protection laws.
    
    
11. Other important terms
    
    (a) GetGround may transfer its rights and/or obligations under this Agreement to another person at any time.
    
    (b) You may only transfer your rights and/or your obligations under this Agreement to another person with the prior written consent from GetGround.
    
    (c) This Agreement constitutes the entire agreement between the parties and supersede all previous discussions, correspondence, negotiations or agreements relating to its subject matter.
    
    (d) If any provision or part-provision of this Agreement is or becomes invalid, illegal or unenforceable, it shall be deemed deleted, but that shall not affect the validity and enforceability of the rest of this Agreement.
    
    (e) A waiver of any right or remedy is only effective if given in writing and shall not be deemed a waiver of any subsequent right or remedy. A delay or failure to exercise, or the single or partial exercise of, any right or remedy does not waive that or any other right or remedy, nor does it prevent or restrict the further exercise of that or any other right or remedy.
    
    (f) Subject to Clause 3, this Agreement does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this Agreement.
    
    (g) GetGround may amend this Agreement by placing a new version of this Agreement on the GetGround website, and where possible will give you notice that a change has been made. You should periodically check the GetGround website for updates to this Agreement. You will be deemed to have accepted any updates or amendments to this Agreement if you continue to use the AI Agent after such updates or amendments have been placed on the GetGround website.
    
    (h) Any dispute or claim arising out of or in connection with this Agreement or its subject matter or formation will be governed by English law and such disputes or claims will be subject to the exclusive jurisdiction of the courts of England and Wales.