Your funds might get returned to you for one of two reasons:

  1. Your funds might have been transferred from a jurisdiction or in a currency that your Business Account cannot accept (please see the currency exchange information sheet for details) OR

  2. You may have used the wrong combination of UK account and SWIFT details for your transfer.

To make an international transfer, you will only need to use the IBAN and BIC. You will also require the details of Currency Cloud, our IBAN provider, to complete the transfer.

If you need help completing your international transfer or have any questions, you can send us an email at [email protected] or call us at +44 (0) 7458 158 234. You can also schedule a time for us to call you.

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