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Refund Policy

Definitions

Unless otherwise set out below, the definitions used in the Terms & Conditions are incorporated by reference in this policy.

"Customer" means an individual, legal person (corporate, partnership or otherwise), group of people to whom GetGround supplies products and services to, either on an ongoing or “once only” basis.

"GetGround" means Terranova.Network Limited (Company Number: 11273793), trading as GetGround. 

"Terms & Conditions" means the Platform Terms & Conditions and as amended from time to time. 

Company Formation

Is my GetGround Company Set-up Fee refundable?

If a company design has been completed and the formation application has been submitted to Companies House, the GetGround Company Set-up Fee is non-refundable in accordance with the Terms & Conditions. Please note that an application may be submitted to Companies House anytime once company design on the Platform is complete.

You can request a full refund of the GetGround Company Set-up Fee if both of the following conditions are met:

  • The formation application has not yet been submitted to Companies House; and
  • The refund request is submitted within 30 days of payment of the GetGround Company Set-up Fee.
 

If your company formation has been completed but you no longer require the company, you can request that GetGround assist with striking it off the Companies House register (a formal process to dissolve the company) at no extra charge. Simply provide notice to GetGround to get started. For more information please refer to our customer resources here.

Can I cancel my monthly subscription?

Yes. You can cancel your subscription and terminate your contract with GetGround at any time by providing one month's notice, in accordance with the applicable terms.

What happens if I do not pay my subscription?

If you do not pay your monthly subscription, GetGround will contact you to let you know your payment is overdue. If more than two months of payments remain outstanding, GetGround reserves the right to cease acting as company secretary or preparing annual accounts for your company.  If payment remains overdue, GetGround may take steps to remove the Company from the Platform in accordance with the Product Terms.

If you are having any issues paying your subscription please do not hesitate to contact us at gethelp@getground.co.uk