Returned Funds

My funds have been returned

International SWIFT payments can fail and be returned for a number of reasons. The most common causes are listed below:

• Incorrect or incomplete recipient details (e.g. wrong account number, IBAN, or SWIFT/BIC code)
• Mismatched information (e.g. recipient name does not match the account details held by the receiving bank)
• Insufficient funds
• Bank account issues (e.g. the recipient's account is closed, frozen, or unable to receive international transfers)
• Intermediary bank problems
• Regulatory compliance issues

It’s also worth noting that funds may be returned if the payment originated from a jurisdiction, or was sent in a currency, that your Business Account does not support. If you are unsure whether your account supports a specific currency or country, please contact us before attempting to resend the payment. 

If you have any questions, you can email us at gethelp@getground.co.uk