Stopping Charges and Notifications After Account Closure

If you are still receiving charges or overdue notifications after closing your account, it is most likely because the offboarding request was not submitted through the platform, or because the 30-day notice period and any associated subscription charges have not yet completed. This article explains the common causes and the exact steps to stop further charges and notifications.

Why am I still being charged after closing my account?

You may still be charged because your subscription cancellation was not completed through the platform or because the account remained in an active notice period. Cancellations must be submitted via the platform to begin the offboarding process; the termination process includes a 30-day notice period and any subscription charges due during that period will be billed.

Why am I receiving overdue or task notification emails after closing my account?

Automated notifications can still be triggered if there are outstanding “to‑do” items or tasks remaining on the dashboard. Notifications may also be sent in error to a broader group of customers.

What should I check first?

1. Log in to the platform.
2. Open your dashboard and check the inbox or “to‑dos” for any remaining tasks.
3. Confirm whether an offboarding/cancellation request was submitted through the platform.

What steps stop further charges or notifications?

1. If offboarding was not submitted, submit the offboarding/cancellation request through the platform to start the 30‑day notice process.
2. Complete any outstanding tasks listed in your dashboard (if present).
3. If you cannot access your account, contact support and provide your company name or platform account identifier so the team can locate the account, investigate, and apply fixes to prevent further charges.

What information should I provide to support?

Provide your company name or platform account identifier so support can locate your account and apply any necessary fixes.

• A description of the issue — for example, unexpected charges, overdue notifications, or inability to access the account.
• Confirmation of whether an offboarding/cancellation request was submitted through the platform and, if so, the approximate date it was submitted.

What happens if a notification was sent in error?

If a notification was sent in error, you will be advised that no further action is required and your account has been offboarded; no further subscription fees will be charged.

Troubleshooting: common issues and quick fixes

• Issue: I told support by email but still got charged.
  • Fix: Ensure an offboarding request is submitted through the platform; email or written requests sent outside the platform do not start the formal cancellation process.
• Issue: I can’t access my account to submit offboarding.
  • Fix: Contact support, supply the company name, and request they locate the account and stop charges while you lack access.
• Issue: I receive a task or overdue email after leaving.
  • Fix: Log into the dashboard and clear any outstanding tasks; if nothing appears, contact support to confirm offboarding status.

To resolve ongoing charges or notifications, confirm that offboarding was submitted through the platform and that the 30-day notice period has completed, clear any remaining dashboard tasks, and contact support with your company details if you cannot access the account or if charges or notifications continue.