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Updates and Communication

Find out how often you’ll receive updates, how to contact us, and the process for complaints or urgent escalations.

How often will I receive updates about my property?

Weekly during marketing, and at key tenancy milestones (move-in, renewals, notice to leave).

How do I contact the team?

Email us at lettings@getground.co.uk for enquiries about your property or its management.

Who should I contact if I have a complaint?

Complaints are handled by LRG as our service provider. Click here for details: Complaints - Leaders Romans Group (LRG).

What happens if I don’t get a response quickly?

All queries are acknowledged promptly. For urgent matters that require escalation, contact the team directly at lettings@getground.co.uk and mark your message as urgent so it can be prioritised.

Do you provide regular management reports or updates?

Yes. You’ll receive updates on marketing, tenant activity, payments, and maintenance. Additional reports can be provided on request.