Why does my account log out automatically?

To help keep your account secure, GetGround automatically logs you out after a period of inactivity. Why this is important:

• Protects sensitive data: If you step away from your device or forget to log out, automatic timeouts prevent unauthorised access to your account.

• Follows security best practices: Timeouts are a common security measure used by financial and legal platforms to protect users.

How long does GetGround wait before logging you out?

You’ll be logged out after 30 to 40 minutes of inactivity. Any unsaved work may be lost, so we recommend saving changes regularly.

You'll receive a warning prompt shortly before being logged out so you have a chance to save your work. To continue your session, simply log back in at app.getground.co.uk.